Refund Claim Form

Refunds for Hull Trains services during further hibernation period (9th Jan 2021 until further notice)

Hull Trains has suspended services from 9th January 2021, so if you booked any ticket with us, for travel on a Hull Trains service, and your travel date is from 9th January onwards on a Hull Trains service, you are entitled to claim a full refund using the form below within 28 days of the journey.

Changing or refunding your Advance Purchase ticket due to Coronavirus Tier 2, 3 or 4 or National Lockdown Restrictions

If you have an Advance Purchase ticket, that was purchased on or before 24th November to travel on or after 3rd December, and then were unable to travel because the local covid alert level changed to Tier 2, 3 or 4 at the origin or destination of your ticket or we entered a national lockdown after you made the purchase, then you can make use of the following options:

- You can change your journey to another day/and or time without any administration fees (usually a £10 administration fee applies). Normal Excess Fare rules will apply, if you change to a more expensive service.

- You can exchange your Advance Purchase ticket for a Rail Travel Voucher (RTV). The RTV will be valid for 12 months from the date of issue and may be used as payment towards a new ticket on any rail service. The RTV may not be exchanged for cash. Where possible RTVs will be issued to customers who purchased an Advance ticket to or from an area affected by local restrictions (local COVID alert level High or Very High in England or affected areas in Scotland or Wales).

ANYTIME, OFF-PEAK and SUPER OFF-PEAK tickets are more flexible and can be changed anytime before you travel. There is no fee to change these tickets, you will only need to pay any difference in fare.

Normal refund rules apply to all tickets for areas that were already in local restrictions or lockdown at the time the ticket was purchased.

If you bought your ticket from another retailer, you'll need to get in touch with them directly for advice on changes and refunds.

Information about our current processing times and further guidance about refunds can be found on the Hull Trains website.

Refund details

If you have a ticket(s) which you have NOT yet collected from a station or station ticket machine then please select “NO” from the drop down below. If you have your tickets including an e-ticket or print at home ticket then please select YES.

Please provide the Booking Reference which was given to you when you made your original booking.

Your details

Fields marked with an asterisk (*) are compulsory.

Important information

Whilst it is our intention to facilitate your claim as quickly and as smoothly as possible we must inform you that as a matter of course we conduct anti-fraud checks on ticket refund claims. It is an offence under section 2 of the Fraud Act 2006 to falsely represent a fact with the intention of receiving a gain for yourself or another. Hull Trains holds the right to protect its revenue from fraudulent activity and will pursue any identified fraudulent refunds claims through the criminal justice system.

If you have a Paper Ticket and you apply for a refund on or after the date of travel, you will need to retain the tickets. As we may ask for them to be sent to us to validate that they have not been used.

Please click on the "Submit Refund Claim Form Now" button below so we can start processing your claim.