Refund Claim Form

If you have an ANYTIME, OFF-PEAK, SUPER OFF-PEAK or SEASON TICKET which you bought from us, we can provide refunds on these tickets if for any reason you didn't or are now unable to travel.

For tickets purchased before 7th September 2020, there will be no refund fee applied to Anytime, Off-Peak or Super Off-Peak tickets.

For Anytime, Off-Peak or Super Off-Peak tickets purchased on or after 7th September 2020, the £10 fee will be re-introduced, except for tickets bought at a station where changes will remain free of charge.

For Refunds on Season Tickets where claims are submitted before 7th September 2020 these can be backdated for up to 56 days from the date you claim or the last date of use, whichever is the later. From 7th September 2020, Season ticket refund applications can no longer be backdated. The refund will be from the date the ticket is surrendered to us.

Normal refund rules apply for ADVANCE tickets even in lockdown and quarantine scenarios. For ADVANCE tickets purchased before 7th September 2020, any refund fees will be waived. For tickets purchased on or after 7th September normal refund rules and fees will apply.

If you bought your ticket from another retailer, you'll need to get in touch with them directly for advice on changes and refunds.

Information about our current processing times and further guidance about refunds can be found on the GWR website.

Refund details

If you have a ticket(s) which you have NOT yet collected from a station or station ticket machine then please select “NO” from the drop down below. If you have your tickets including an e-ticket or print at home ticket then please select YES.

Please provide the Booking Reference which was given to you when you made your original booking.

Your details

Fields marked with an asterisk (*) are compulsory.

Important information

Whilst it is our intention to facilitate your claim as quickly and as smoothly as possible we must inform you that as a matter of course we conduct anti-fraud checks on ticket refund claims. It is an offence under section 2 of the Fraud Act 2006 to falsely represent a fact with the intention of receiving a gain for yourself or another. GWR holds the right to protect its revenue from fraudulent activity and will pursue any identified fraudulent refunds claims through the criminal justice system.

Please click on the "Submit Refund Claim Form Now" button below so we can start processing your claim.