Refund Claim Form

If you have an ANYTIME, OFF-PEAK or SUPER OFF-PEAK ticket we can provide refunds on these tickets if for any reason you didn't travel.

We can only provide refunds for ADVANCE tickets if you are unable to travel due to delays or cancellation of your train, or if want to change your travel plans and you have made another booking on the same route.



If you have an eticket or a print at home ticket please select no from the drop down below.

If you have your paper tickets you must also print the refund form and send it along with your tickets to us at FREEPOST GWR REFUNDS. If you have not collected your tickets or have eTickets or Mobile Tickets please submit the form below, you do not need to send us the form or tickets.

Please provide the Booking Reference which was given to you when you made your original booking.

Your details

Fields marked with an asterisk (*) are compulsory.

Important Information

A £10 admin fee usually applies, unless we did not provide the service which you paid for. We’ll let you know if this fee applies when we process your refund.

If you are changing an Advance ticket there is a £10 fee for each ticket, plus any increase in the fare. If the new fare is less, you'll still need to pay the £10, and we don't pay the difference back.

Please click on the "Submit Refund Claim Form Now" button below so we can start processing your claim.