Refund Claim Form

If you have an ANYTIME, OFF-PEAK or SUPER OFF-PEAK ticket we can provide refunds on these tickets if for any reason you didn't travel.

We are currently also offering refunds on unused ADVANCE tickets during the Coronavirus outbreak.



If you have an eticket, Smartcard ticket or a print at home ticket please select no from the drop down below.

For a limited time, if you have your paper ticket (including season tickets) we can process ticket refunds with just an image of your paper ticket. Once you have submitted your refund claim, please follow the instructions below and email your ticket image to us at gwr.refunds.evidence@fastrailticketing.com

  1. Please cut your paper ticket in half from top to bottom.
  2. Take a photograph of the ticket on a plain background with the two pieces of the ticket clearly apart.
  3. Please ensure the details on both halves of the ticket are readable.
  4. It is only necessary to send an image of your actual travel ticket(s), we do not need to see your seat reservation or collection receipt coupons.
  5. Your Refund Claim Number MUST also be included in the subject line of the email, this will be provided to you once you have submitted your claim.
  6. Your refund may be rejected if these steps are not followed.

Please provide the Booking Reference which was given to you when you made your original booking.

Your details

Fields marked with an asterisk (*) are compulsory.

Important Information

We are currently offering refunds on unused ADVANCE tickets during the Coronavirus outbreak.

Please click on the "Submit Refund Claim Form Now" button below so we can start processing your claim.